**1. Acceptance of Terms and Conditions**

Welcome to Denver A/S. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not use our website.

**2. General Information**

2.1. Denver A/S is an online retail platform that offers a variety of products for sale.

2.2. Our services are provided subject to your compliance with these Terms and Conditions.

**3. Ordering and Shipping**

3.1. Placing Orders: When you place an order on our website, you agree to provide accurate and complete information. You are responsible for ensuring the accuracy of your order details.

3.2. Shipping Address: We will send your order to the nearest package shop based on our shipping policies, even if you input your private address during the ordering process. This is done to ensure efficient and secure delivery.

3.3. Delivery: Spareparts and accessories are shipped out every Tuesday and Thursday, if we have the products in stock (order placed after 9 AM, on a Tuesday or Thursday, will be shipped the following Tuesday or Thursday).
If we don't have them in stock, we will contact you with information on estimated time before we can ship it.

Delivery time for all orders inside Europe is estimated to 3-5 working days, but it can take longer, depending on local postal services.
Please allow up to 10 working days before contacting us.
We intend to send you a tracking ID, whenever it is possible. (depending on the type of transportation)

3.4. Payment types: We accept following debit/credit cards: Visa, Mastercard, JCB, Maestro. And for selected countries also Paypal. 

**4. Returns and Refunds**

4.1. Right to Return: You have the right to return products purchased from us within 14 days of receiving them, without providing any reason. This 14-day period is referred to as the "Cooling-Off Period."

4.2. Return Process: To initiate a return, please contact our customer support team at shop.hq@denver.eu. You must return the product in its original condition and packaging. Return shipping costs are the responsibility of the customer unless the return is due to a product defect or error on our part.

4.3. Refunds: Once we receive your returned product and inspect it, we will issue a refund to your original payment method within a reasonable timeframe. Refund processing times may vary depending on your payment provider.

4.4. Goods returned ON CARRIAGE FORWARD or C.O.D will not be accepted.

**5. Intellectual Property**

5.1. All content on our website, including but not limited to text, images, graphics, logos, and software, is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute our content without our explicit consent.

**6. Privacy**

6.1. Your use of our website is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy for more details.

**7. Limitation of Liability**

7.1. Denver A/S shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use or inability to use our website or products.

**8. Governing Law**

8.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of EU. Any disputes arising from or related to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in EU.

**9. Changes to Terms and Conditions**

9.1. We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. You are responsible for regularly reviewing these Terms and Conditions.

If you have any complaints regarding your shoporder, please don't hesitate to contact us.

You can also read the European Online Dispute Resolution by clicking on the link below:
http://ec.europa.eu/consumers/odr/

By using Denver A/S, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact our customer support team.

**Contact Information**

Denver A/S
Omega 5A
shop.hq@denver.eu
+45 8622 6100

Last Updated: 02.20.2023